Privacy Policy

Purpose

Ravenhive Technologies LTD ("we" or "us" or "our") respects the privacy of our users ("user" or "you"). We'll be the controller of the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the "Application").

Please read this privacy policy carefully. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will notify you of any material changes by updating the "Last Updated" date.

A. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the application depends on the service you use and includes:

I Personal Data

Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the application, such as:

Creating an account and setting up a profile
Contacting the help center or sending feedback
Signing up to receive notifications
Responding to surveys

Important: We may also collect information related to your national identification card number and require a self-portrait to verify your identity as per the requirements of anti-money laundering and counter-terrorism financing legislation.

Your information may be used for:

• Verification against relevant government maintained sanctions lists and lists of politically exposed persons
• Facial recognition against government provided identification documents
• Accuracy verification against national databases
• Monitoring transactions for fraudulent and other illegal activities

II Derivative Data

The information our servers automatically collect when you access the application, such as your native actions that are integral to the application, as well as other interactions with the application's users via server log files.

III Financial Data

Financial information, such as data related to your mobile money account, virtual account, and payment method, that we may collect when you purchase, pay in, cash out, request payment, or request information about our services from the application.

Security Note: We store only very limited, if any, financial information that we collect in line with regulatory requirements for safeguarding such information. Otherwise, all financial information is stored by our payment processor.

IV Mobile Device Access

We may request access or permission to certain features from your mobile device, including:

Camera

For identity verification selfies

Contacts

To invite contacts to join

SMS Messages

To simplify your login

GPS Location

For anti-fraud and security

If you wish to change our access or permissions, you may do so in your device's settings.

V Mobile Device Data

Information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

VI Push Notifications

We may request to send you push notifications regarding your account or the application. If you wish to opt-out from receiving these types of communications, you may turn them off in the application under the settings tab.

B. Use of Your Information

I. Legal Basis for Using Your Personal Information

Under data protection law, we can only use your personal information if we have a proper reason for doing so. In order to use your personal information, we rely on the following legal bases:

Contractual Necessity: Processing is necessary for us to be able to provide our products and services to you in accordance with our Terms of Use

Legal Compliance: Processing is necessary to comply with our legal obligations

Legitimate Interests: Processing is necessary for the purposes of legitimate business interests pursued by us

Consent: You have provided consent to the processing of your personal data for a specific purpose

II. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the application to:

Create and manage your account

Fulfill and manage transactions

Process payments and refunds

Email you regarding your account

Prevent fraudulent transactions

Deliver targeted advertising

Monitor and analyze usage trends

Notify you of updates

Enable user-to-user communications

Resolve disputes and troubleshoot

Request feedback and support

Authenticate and verify identity

III. Automated Decision Making

We use an automated decision making system to determine whether a user has provided appropriate authentication to engage with the application, including verification of personally identifiable information (PII).

C. Disclosure of Your Information

Your Privacy Matters: At no time will our database of users ever be sold to any entity for the purpose of marketing or mailing lists.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

I. By Law or To Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

This includes sharing with:

→ Companies like Faceadapter for facial recognition verification
→ Crime prevention agencies for suspected fraud, money laundering, or terrorism financing

II. Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, fraud prevention services, customer service, and marketing assistance.

III. Marketing Communications

Where it is necessary for our legitimate business interests, we may use your personal data to promote our products or services to you. Where you have provided your consent, we may also share your information with third parties for marketing purposes.

IV. Interactions with Other Users

If you interact with other users of the application, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, and following blogs.

V. Business Partners

With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.

D. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Important Notice: Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

E. Policy for Children

Age Restriction

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

F. Options Regarding Your Information

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

During Registration

Note your preferences when registering your account

Account Settings

Contact Us

Email us at support@ravenhive.co to opt-out

Note: If you no longer wish to receive correspondence from third parties, you are responsible for contacting the third party directly.

G. Your Rights

Under data protection law, you have a number of rights when it comes to your personal data:

I. The Right to be Informed

You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights. This is why we're providing you with the information in this privacy policy.

II. The Right of Access

You have the right to obtain a copy of your information that we hold, and certain other information (similar to that provided in this Privacy Policy).

III. The Right of Rectification

You are entitled to have your information corrected if it's inaccurate or incomplete.

IV. The Right to Erasure

This is also known as 'the right to be forgotten' and, in simple terms, enables you to request the deletion or removal of your information where there's no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

V. The Right to Data Portability

You have rights to obtain and reuse your personal data for your own purposes across different services.

VI. The Right to Lodge a Complaint

You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

VII. The Right to Withdraw Consent

If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

H. How Long Will We Keep Your Personal Information?

We will keep your personal information while we are providing products and services to you. After that, in order to demonstrate that we treated you fairly and to maintain the legally required records, we will retain your personal information for as long as is required to address any inquiries, grievances, or claims.

I. Periodic Testing

Periodic testing on a risk-based frequency of the requirements of this procedure and testing criteria are determined under the AML Policy, in accordance with its requirements, and may include testing on systems upon which these controls are reliant.